Legal

Refund & Cancellation Policy

Last updated: 8 August 2026 — Draft, has not yet had formal legal/business review.

1. Free trial

Every new account gets a 14-day free trial, starting from first login inside the desktop app. No payment is required to trial the Service — cancel anytime during the trial at no cost.

2. Auto-renewing subscriptions

Half-yearly and yearly subscriptions billed via Razorpay are billed in advance for the period selected and renew automatically until cancelled.

3. QR/UPI (one-time) payments

Subscriptions paid via a QR code — including through a partner organization — are one-time, yearly payments and do not auto-renew. When that period ends, your account simply reverts to expired; there's nothing to cancel, and no further charge will occur. To continue, pay again either online or via QR.

4. Cancellation (auto-renewing subscriptions)

You can cancel anytime from your account dashboard. Cancelling stops future renewals — you keep access until the end of the period you already paid for, then the account reverts to expired.

5. Refunds

Because access is granted immediately on payment, we don't offer refunds for partial billing periods, for either auto-renewing or QR/UPI payments. If you're charged in error (e.g. a duplicate payment or a billing system fault), contact support@postshoot.in and we'll investigate and refund confirmed errors.

6. Failed payments

If a renewal payment fails, we'll attempt to notify you by email. Access continues until your current paid period ends; if the renewal isn't resolved by then, the subscription lapses to expired.

7. Price changes

If we change our pricing, it does not affect an auto-renewing subscription you already hold — you keep renewing at your original price for as long as that subscription stays active. New pricing only applies to new subscriptions, or to a subscription you start again after a previous one has ended or been cancelled.

8. Contact

For billing questions or refund requests, contact support@postshoot.in.